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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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kelseysmithpdx

October 14, 2025

5  out of  5
rating by kelseysmithpdx
"Anna made it so easy to get my 16 yo set up with the car insurance and discounts. She walked me through everything and was way to communicate with."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna made the process easy and clear for you. Providing excellent service and communication is the Melissa Miller Insurance Agency's top priority, especially when helping families get the best coverage and discounts. We appreciate your business. "
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Eric L

September 26, 2025

5  out of  5
rating by Eric L
"Speaking with Anna from this office a few weeks ago was really great. She was able to explain the insurance terms in an easier way to understand and also help me modify the needs based on my situation. She also helped respond and follow up to questions through emails in a timely manner. Thank you!"
We responded:
"Thank you for your feedback! We're so glad to hear that Anna was able to make the insurance terms easy to understand and assist you in customizing your coverage to fit your needs. Our mission statement speaks to individualizing our customer's needs! We appreciate your trust and look forward to helping you again in the future!"
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Tom Jenne

September 25, 2025

5  out of  5
rating by Tom Jenne
"I was shopping my insurance package after a decade with the same company. Anna made an otherwise tedious process very smooth and productive, one piece at a time. I actually enjoyed the process, imagine that! I definitely recommend this office if you need insurance."
We responded:
"Thank you, Tom, for your 5-star review! We're thrilled to hear that Anna made the insurance process smooth and enjoyable for you. It's our goal at the Melissa Miller Insurance Agency to make what can often be a tedious experience as easy and productive as possible. We truly appreciate your future recommendations and look forward to continuing to serve your insurance needs!"
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carrie boyd

September 24, 2025

5  out of  5
rating by carrie boyd
"I have been with state farm for years and have always received excellent service and today was no different. Anna returned my call promptly so we could add our travel trailer to our insurance and also emailed our temporary cards so my husband could have before he left for hunting. Thank you so much for the excellent service!"
We responded:
"Thank you so much for your kind words and continued trust in State Farm! We're delighted to hear that Anna provided prompt and excellent service to help with adding your travel trailer and getting your temporary cards in time. We truly appreciate your loyalty and are always here to assist you with your insurance needs. Safe travels and happy hunting!"
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Tonja Kohler

September 20, 2025

5  out of  5
rating by Tonja Kohler
"This office and Anna has been great !! Anna quickly responded to my request for Homeowners and Auto Insurance. She answered all my questions and offered us services we didn’t know about. I would recommend giving them a call!!"
We responded:
"Hi Tonja, thank you for your kind words! It’s wonderful to hear that Lindsey’s swift assistance with your Homeowners and Auto Insurance left such a positive impression. We’re glad she could answer all your questions and that you found value in the services she offered. Your recommendation is a huge compliment to our hard work, and we’re grateful to be your trusted insurance provider. Thanks for letting us protect what matters most to you!"
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Jordan

September 19, 2025

5  out of  5
rating by Jordan
"I was referred to Melissa's office and worked with Anna, and she was lovely! She made the process very easy and digestible, and (I know I sound like a commercial), I saved SO MUCH on insurance switching to State Farm from Progressive. I now have full coverage on my car + renters insurance for less than what I was paying Progressive for JUST liability and no renter's insurance. Unreal. Thank you ladies!!! :)"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna made the process easy and that you saved so much by switching to State Farm and the Melissa Miller Insurance Agency. It’s wonderful to know you’re now better covered and getting great value. We appreciate your trust and referrals—thank you for choosing us! If you ever need anything else, we’re here to help. 😊🚗🏠"
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Steve Jones

September 12, 2025

5  out of  5
rating by Steve Jones
"Very easy to work with, and fast service times."
We responded:
"Thank you so much for your kind words! We're delighted to hear that you found our service easy to work with and fast. We look forward to assisting you again in the future!"
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Dmitriy Kachan

September 12, 2025

5  out of  5
rating by Dmitriy Kachan
"Penny is an absolute rockstar! We’ve been working with Penny at State Farm for our fleet insurance, and she has been nothing short of amazing. She’s incredibly responsive—COI requests are handled almost instantly, which is a huge help in keeping our operations running smoothly. Penny is knowledgeable, professional, and always goes the extra mile to make sure everything is in order. It’s rare to find someone so dependable and efficient. If you’re looking for an insurance agent who truly has your back, Penny is the one to call! Highly recommend! KandH Construction Services Team."
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that Penny has been such a reliable and knowledgeable partner for your insurance needs. She truly strives to provide prompt and exceptional service, and it’s wonderful to know that her efforts are making a positive impact on your operations. We appreciate your kind words. It’s a pleasure working with you! If you ever need anything else, don’t hesitate to reach out."
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Adrienne Haas

September 1, 2025

5  out of  5
rating by Adrienne Haas
"I’ve been with Melissa Miller’s agency for many years now. I’ve always been pleased with the knowledge of the team and their customer service has been top-notch. I have found the team to be very knowledgeable, quick to reply, and quick to investigate if there is a question that I present for which they don’t have an immediate answer. And They’ve done an excellent job in researching and getting back to me in a timely manner. Their current office space is quite pleasant and professional, located just off of I-205 with ample and easy parking. Top notch."
We responded:
"Thank you so much for your kind and detailed review! I am thrilled to hear that you’ve had such a positive experience with the Melissa Miller Agency over the years. Our team takes great pride in providing knowledgeable, responsive, and thorough service, and it means a lot to know that our efforts have made a difference for you. We’re also glad you find our office space convenient and welcoming. Your continued trust and support are greatly appreciated, and we look forward to serving you for many more years to come!"
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Teri D

September 1, 2025

5  out of  5
rating by Teri D
"We've been with Melissa Miller State Farm for several years and needed to review our policies recently. Penny, at the office, was great to work with. She took the time to review all our policies with us and has a ton of experience with all the ins and outs. She also got right back to us with all the questions we had. Another great experience with this State Farm office."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Penny provided you with attentive and knowledgeable service during your policy review. Our team strives to make every experience smooth and informative, and it’s great to know we met your expectations. We appreciate your continued trust in Melissa Miller State Farm and look forward to assisting you in the future! "
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Kathy Mashek

August 27, 2025

5  out of  5
rating by Kathy Mashek
"I met with Penny Postlewait and we went over our policies and coverage. Penny was very thorough with each policy and made suggestions that would benefit us. Penny was extremely helpful, friendly and knowledgeable about our needs and made sure we have enough insurance if something were to happen. I would highly recommend this agency, State Farm and Penny Postlewait."
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Penny provided you with thorough, helpful, and friendly service while reviewing your policies. Ensuring that you have the right coverage to protect what matters most is our top priority. We truly appreciate your trust in our agency and look forward to continuing to serve your insurance needs!"
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Jacy Ostrander

August 27, 2025

5  out of  5
rating by Jacy Ostrander
"Penny helped me get coverage for both of my vehicles at a great price! she’s very good at communicating and quick too!"
We responded:
"Thank you for your great review! We're so glad Penny was able to help you secure coverage for both of your vehicles at a great price. We pride ourselves on clear communication and prompt service, and it’s wonderful to hear that Penny delivered on both. We appreciate your trust and look forward to assisting you again in the future!"
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Jodi Demarrias

August 27, 2025

5  out of  5
rating by Jodi Demarrias
"Penny helped me switch my insurance and was very quick and no stress! She was very knowledgeable and knew just the right questions to get me through the process, thank you ‘"
We responded:
"Thank you for your kind feedback! We're delighted to hear that Penny made your insurance switch quick, easy, and stress-free. Her knowledge and attention to detail truly make a difference, and we're glad she could guide you smoothly through the process. We appreciate your trust and look forward to serving you again!"
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Alex Lue

August 27, 2025

5  out of  5
rating by Alex Lue
"Penny is all one could dream about when it comes to an insurance agent. Our family trusts Penny like she’s a part of our own. She ensures all of our needs are met with immense efficiency and integrity. Her friendly smile and infectious laughter brightens every meeting. If we could, we’d give her a raise and make her employee of the year!"
We responded:
"Thank you so much for your heartfelt and wonderful review! We’re incredibly lucky to have Penny as part of our team, and it’s heartwarming to hear how much she means to your family. Her dedication, integrity, and positive spirit truly set her apart. We’ll be sure to share your kind words with her—they’ll mean the world! Thank you for trusting us to serve your insurance needs."
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michelle cullins

August 27, 2025

5  out of  5
rating by michelle cullins
"We recently transferred from our previous agent to Penny. Unsure of what to expect, Penny treated us with kindness and professionalism. She made our transfer process seamless and put all of our worries at ease. She answers all of our difficult questions effortlessly, making sure that we fully understand what is included in our plan and coverage. I wouldn’t go anywhere else!"
We responded:
"Thank you for your thoughtful review! We're so glad Penny was able to make your transition smooth and stress-free while providing clear answers to all your questions. Her kindness and professionalism are qualities we truly value, and it's wonderful to hear how much you appreciate them. We’re honored to have your trust and look forward to serving you for years to come!"
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Devin Hall

August 27, 2025

5  out of  5
rating by Devin Hall
"Great customer service! Penny Is friendly, knowledgeable, and quick to respond. Highly recommend this office for your insurance needs."
We responded:
"Thank you for your fantastic review! We're thrilled to hear that Penny provided you with friendly, knowledgeable, and prompt service. Your recommendation means a lot to us, and we’re here to help with all your insurance needs anytime!"
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Lifetime Chimney

August 26, 2025

5  out of  5
rating by Lifetime Chimney
"Penny is so absolutely the best."
We responded:
"Thank you! We think she is awesome too! Appreciate the vote of confidence. "
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Paul Poling

August 20, 2025

5  out of  5
rating by Paul Poling
"We reached out to Melissa Millers office with a unique auto insurance coverage accident issue, and her team was absolutely amazing! They provided outstanding customer support, prompt follow up throughout the process, and confirmed closure to our issue. We are very grateful for Melissa's team, and highly recommend Melissa Miller's office for your insurance needs."
We responded:
"Thank you, Paul, for sharing your positive experience with the Melissa Miller State Farm Agency. It's great to hear that our team was able to provide outstanding professional support and service when you had a unique auto insurance coverage issue. It's even better that you were so impressed with our services that you decided to switch all of your insurance needs to our office. Thank you for recommending us to others who may be looking for a new insurance provider. I'm glad to hear that we were able to meet your needs and provide such excellent service."
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Bobbi Surplus

August 9, 2025

5  out of  5
rating by Bobbi Surplus
"Penny is really helpful and very responsive!"
We responded:
"Thanks for the feedback Bobbi. Penny is definitely a keeper! "
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Misty Stauffer

August 3, 2025

5  out of  5
rating by Misty Stauffer
"Beyond words. This branch has the most caring,paitent,professional people, working very hard everyday to keep their customers insured amd happy. They go above and beyond every single time. Ive been with them.so long it's almost like dealing with family. Only in a good way 🥰 Ill be a life time client for sure."
We responded:
"Thanks Misty! We try our darndest to go above and beyond and we want all our customers to feel like family! Looking forward to continuing to work with you. "
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David Dugan

July 28, 2025

5  out of  5
rating by David Dugan
"Penny Postlewait at the Melissa Miller Agency at State Farm has been wonderful to work with and quickly resolved issues related to my new home purchase. Thank you, Penny!"
We responded:
"Thanks David. Glad we were able to assist you with your home insurance needs. "
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Kim Beyers

July 15, 2025

5  out of  5
rating by Kim Beyers
"I've been a long time customer of State Farm-since I got my drivers at 16 back in 1974. Mostly auto insurance and life policy's. I recently added homeowners to my coverages. There was a problem with the homeowner's policy after about 2 months in. Penny helped me through the process to a prompt resolution. Good professional service. Thank You Penny!"
We responded:
"Thank you Kim for both the kind words and the long-term relationship with State Farm. We appreciate your business. "
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Tim Sigler

July 9, 2025

5  out of  5
rating by Tim Sigler
"These days it is rare to find good service. Anna was the exception I am happy to say. She was pleasant and knew her job well enough that she gave me all the information I needed and made an arrangement for my future needs. Thank you Anna!"
We responded:
"Thanks Tim. This great review is extra special because of you being a long-term client. The Melissa Miller Insurance Agency truly appreciates your business and are very pleased that Anna was able to assist you in a positive manner, she is awesome. "
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E Bruce Weiss

July 9, 2025

5  out of  5
rating by E Bruce Weiss
"This office team, led in my case by Anna, was extremely helpful, gracious, & expedient. We wrapped up a new auto policy, which I needed in a hurry, within a few minutes -- and I was offered a very strong policy at an extremely competitive rate. Love these folks..."
We responded:
"Thank you, Mr. Weiss, for sharing your feedback. Happy to hear that Anna was able to assist you. Love the descriptor gracious, she is truly a gracious person! We appreciate your business and look forward to continuing to serve your insurance needs. "
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Ron Nichelini

July 8, 2025

5  out of  5
rating by Ron Nichelini
"Local insurance firm with competitive prices and great service. Had all of our insurance needs covered for home, auto, rental houses and umbrella coverage. Really liked the yearly review to understand and adjust our coverage as needed. Penny did a really good job."
We responded:
"Thanks Ron, we appreciate your business and that you took the time to review your coverage with Penny. It is important to the Melissa Miller Insurance Agency that our customers are familiar with the coverage options and that they have the best plan for their insurance needs. "