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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandy C

November 10, 2024

5  out of  5
rating by Sandy C
"Paul provided great service. Very responsive and professional."
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David Morgan

November 8, 2024

5  out of  5
rating by David Morgan
"Being one of their "problem child" Anna is always able to smooth the rough Waters and bringing calmness to my chaos."
We responded:
"David, your words made us smile! Anna does have a way of bringing calm to those rough waters, and we’re so glad she’s here for you in those moments. We’re proud to have team members who truly care about making a difference. Thank you for your continued trust in us, we value your business!"
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Donny Tran

November 4, 2024

5  out of  5
rating by Donny Tran
"easy communication, fast turn around time, and save me $ on my insurance."
We responded:
"It’s wonderful to hear that you found our service fast and the communication clear, Donny. We’re so pleased that we could help you save on your insurance! Making things easy for our customers is always our top priority, and we’re grateful you took the time to share your experience with us. Thank you for choosing Melissa Miller State Farm Agency!"
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daghli

November 1, 2024

5  out of  5
rating by daghli
"We have insurance from State farm for years. Very satisfied with Anna, she is always so quick with responding, always helpful with my questions. Its hard to find these qualities these days so I greatly appreciate that. - Katarina"
We responded:
"Katarina, we’re thrilled to hear how satisfied you’ve been with Anna’s help over the years! Your kind words about her responsiveness and willingness to assist mean so much to our team. We agree—those qualities are special, and we’re grateful to have someone like Anna here to support you. Thank you for your trust, and here’s to keeping your experience top-notch!"
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Erika Helgesson

October 31, 2024

5  out of  5
rating by Erika Helgesson
"Amazing, quick, and courteous!!!! Helped me out, same day service, and I got full coverage at a lower rate!"
We responded:
"Hello Erika! It’s wonderful to know you received the high standard of service we aim for, and that we could help you find a great rate along the way! We believe in handling things swiftly and thoroughly, and it’s great to know that approach met your needs. Thank you for the fantastic review!"
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G S

October 30, 2024

5  out of  5
rating by G S
"We have been with State Farm for 35 years. Different agents during that period. When we transferred to Melissa 8 or so years ago we were really pleased/impressed with the responsiveness and ability to present alternate solutions to our insurance needs. We're completely satisfied with Melissa and her associates. We connect with Anna with questions and concerns and she is quick on call backs with multiple options."
We responded:
"Hi! We can’t thank you enough for your thoughtful review! It’s amazing that you’ve been with State Farm for 35 years, and we’re delighted to hear you’ve enjoyed around 8 years with our office. Our team strives to meet your unique insurance needs with thoughtful solutions. We’re glad Anna has been quick to respond to your questions—she’s a star! Your satisfaction is truly what we aim for every day. Thank you for being a valued customer! We value your business!"
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Stacy Hollingsworth

October 17, 2024

5  out of  5
rating by Stacy Hollingsworth
"Super friendly, thorough and very informative. Was able to quite a bit online and then firm everything up with 1 phone call! Super happy we switched! Thank you!"
We responded:
"Hi Stacy! Thanks so much for your lovely words 😊 We're really happy to hear that you found everything super friendly and helpful. It's awesome that we could get most of it done online and finish things up with just one call! Welcome aboard – we're glad you made the switch! 👍"
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John Jobe

October 12, 2024

5  out of  5
rating by John Jobe
"I have been a customer of Melissa Miller State Farm Insurance for over 15 years. Her and her staff have always been overly accommodating and incredibly knowledgeable. I just called and talked to Paul tonight at 4:55pm they close at 5pm. I needed to drop and add a vehicle, I told him we could do it tomorrow, I didn’t realize how late it was. He said don’t worry about it, will do it now. By time we were finished it was almost 5.30. May not seem like a big deal, but in today’s world, to me it was pretty big deal! Update: 10/11/2024 Just called in to add another Vehicle and Anna helped me, she was awesome, really appreciate the level of customer service I receive from State Farm."
We responded:
"Your 15-year partnership is appreciated, John! At Melissa Miller State Farm Agency, we're committed to making insurance hassle-free. Paul's support in adding a vehicle, even after regular hours, is part of our dedication to going the extra mile for you. ------------------------------ Hi John! It’s always a pleasure hearing from you, and we’re so grateful for your continued trust in us over the years! Knowing that Anna could help you just as Paul did before really reinforces the values we strive for. Your appreciation for our customer service means everything to us, and we’ll always be here to make sure your needs are handled with care. Thanks again for sharing your experience—your support means the world to us!"
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Ashley Hinchman

October 10, 2024

5  out of  5
rating by Ashley Hinchman
"I’ve been with Melissa’s office for a LONG time. They’re super responsive and always willing to help answer my crazy questions."
We responded:
"We’re so happy to hear that you’ve been with us for such a long time, Ashley! It’s our pleasure to answer all your questions, no matter how "crazy" they might be. Your loyalty is invaluable, and we’ll keep working hard to deliver the responsive service you’ve come to know and trust. Thanks for your wonderful feedback, and we look forward to being your insurance partner for many more years! "
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Aaron

September 30, 2024

5  out of  5
rating by Aaron
"Awesome"
We responded:
"Hey Aaron, you are awesome for taking the time to leave a review! We’re so glad we could provide a great experience for you. Appreciate the positive feedback!"
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Howard Katz

September 25, 2024

5  out of  5
rating by Howard Katz
"Paul is a great agent. Very prompt and very detail oriented. Great service"
We responded:
"Howard, thanks so much for your awesome feedback on Paul’s service! He’s always going the extra mile to help our customers. Paul’s attention to detail is something we’re proud of, and we’ll make sure he knows how much you appreciate it. Thanks for sharing your positive experience and we’ll keep striving to provide the exceptional service you’ve come to expect from us."
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Mike

September 20, 2024

5  out of  5
rating by Mike
"I'm brand new, just signed. But Lindsey has been very patient and helpful."
We responded:
"Hi Mike, welcome to the Melissa Miller State Farm family! We’re delighted to hear that Lindsey’s patience and support have made your sign-up process a positive one. Starting off on the right foot is important, and we’re so glad Lindsey could provide the guidance you needed. Thank you for choosing us, and we look forward to being here for all your insurance needs. We’re excited to have you with us!"
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Stephanie Anders

September 20, 2024

5  out of  5
rating by Stephanie Anders
"Lily was very thorough, knowledgeable and a delight to speak with."
We responded:
"Hey Stephanie, thank you for taking the time to leave such a glowing review! We’re so pleased to hear that Lily was able to provide the knowledgeable and delightful service we’re known for. Her thoroughness and friendliness are what we strive for with every interaction, and we’re glad it made a positive impact. We appreciate you choosing us and hope to continue exceeding your expectations!"
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Tonja Kohler

September 18, 2024

5  out of  5
rating by Tonja Kohler
"This office and Lindsey have been great !! Quickly responded to my request for Homeowners and Auto Insurance. She answered all my questions and offering us services we didn’t know about. I would recommend giving them a call!!"
We responded:
"Hi Tonja, thank you for your kind words! It’s wonderful to hear that Lindsey’s swift assistance with your Homeowners and Auto Insurance left such a positive impression. We’re glad she could answer all your questions and that you found value in the services she offered. Your recommendation is a huge compliment to our hard work, and we’re grateful to be your trusted insurance provider. Thanks for letting us protect what matters most to you!"
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Ryan Henin

September 4, 2024

1  out of  5
rating by Ryan Henin
"Edit* they dropped me after someone brake checked me for one accident, and my wife was run into by an uninsured driver for another accident, even though that was a clause that we paid for. I will now tell everyone not to go to State Farm. Abandoned by the same company that made me feel welcome. 🗑️"
We responded:
"Hi Ryan, thank you for sharing your concerns with us. We regret that this has been your experience, and we understand the frustration you're feeling. Unfortunately, situations like these are driven by specific policies and guidelines, and we’d love to take the time to explain the decision further, so one of our team members can reach out if you'd like to go over the details. Your feedback matters, and we’d appreciate the opportunity to help explain the situation better. ---------------------------------------------------- Welcome to the Melissa Miller State Farm Agency Ryan. Glad to hear we saved you some money and expanded coverage. We appreciate your feedback and your business. "
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Jeffrey Kohne

September 4, 2024

5  out of  5
rating by Jeffrey Kohne
"After 20+ years working with a State Farm location in another city (which closed down due to their retirement), I ended up having to choose another office (I chose the Melissa Miller office in Gladstone). So far, I have been impressed. Paul, Bri, and Surena have all provided me with prompt and thorough service when needed, and helped me to get a new home owners policy. Nice working with you all!"
We responded:
"We’re so grateful you chose the Melissa Miller State Farm Agency, Jeffrey! Paul, Bri, and Surena are thrilled to have left such a great impression while getting your new homeowner's policy squared away. We’re always here to provide you with the same prompt and thorough service you’ve come to expect. Thanks for your trust, and we look forward to continuing to protect what matters most to you! Welcome to our State Farm family!"
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Carlene Pompei

August 20, 2024

5  out of  5
rating by Carlene Pompei
"Melissa went over every detail of my insurance plan with me , so I could make the best choice, she was very patient and kind"
We responded:
"We’re so glad to hear that you felt fully informed about your insurance choices, Carlene! It’s our goal to make sure every detail is clear, so you can make the best decisions for yourself. Patience and kindness are at the heart of our service, and it’s wonderful that this came through during your experience. Your trust in us means everything, and we’re thankful for the chance to be part of your insurance journey. Thank you for sharing your positive experience!"
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Amarissa Parker

August 14, 2024

5  out of  5
rating by Amarissa Parker
"Bree was super helpful and friendly!!"
We responded:
"Hello Amarissa, it's wonderful to know that Bri was there to help you with a friendly attitude! At Melissa Miller State Farm Agency, we believe that providing helpful and friendly service is the foundation of great customer care. Bri’s ability to connect with customers and assist with their needs is something we truly value. We're grateful to have you as a customer and even more thankful for your kind words. Thanks for sharing your experience with us—we really appreciate it!"
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Jeff Marcoe

August 13, 2024

5  out of  5
rating by Jeff Marcoe
"Called about townhome insurance and Bri Whitted answered my questions, and had someone call me back."
We responded:
"Jeff, your feedback is much appreciated! Bri’s ability to promptly answer your townhome insurance questions and ensure you were followed up with speaks volumes about our commitment to service. We strive to make every interaction seamless and informative, and it’s rewarding to hear that reflected in your experience. Thank you for acknowledging our efforts and for being a valued customer. "
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Marissa Orta

August 13, 2024

5  out of  5
rating by Marissa Orta
"I've had great experiences each time that I have contacted their office. Ana was very informative and was a pleasure to work with!"
We responded:
"Hi Marissa, we're so happy to hear that each interaction you’ve had with our office has been a positive one! Ana’s commitment to providing clear and helpful information really shines through in your feedback, and we’re thrilled that you found her so pleasant to work with. We always aim to make every touchpoint with our customers both informative and enjoyable. Your kind words mean a lot to us, and we’re grateful for your continued trust and support to Melissa Miller State Farm Agency!"
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Dan Burleson

July 29, 2024

5  out of  5
rating by Dan Burleson
"These folks are VERY knowledgeable and a pleasure to work with!"
We responded:
"It’s fantastic to know that you enjoyed your experience with our team, Dan! We love hearing that our knowledge and customer service made a great impression on you. It’s important to us that every customer feels well taken care of and enjoys working with us. Your feedback really brightened our day. Thanks for choosing us for your insurance needs. We’ll continue to be here for you!"
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Jimmy Cody

July 24, 2024

5  out of  5
rating by Jimmy Cody
"Thank you to Lindsay at State Farm insurance for the quick and professional quote. She gave me for my Ford pick up. She was very friendly and knew everything she was talking about. Thank you, Lindsay."
We responded:
"Hey Jimmy, thanks for your shout-out to Lindsey's quick and professional service. Her friendliness and expertise are what make her such a valuable part of our team. We’re glad she could make the process smooth and informative for you and helped you find the right insurance that fit your needs. Thanks for your wonderful feedback, and we look forward to being your insurance partner for many more years! "
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Aysar

July 20, 2024

5  out of  5
rating by Aysar
"Great experience I’ve had with this office got a new policy for my new car really easy process talk to Paul he’s ur guy thanks"
We responded:
"Aysar, your feedback is fantastic, thank you! We're so happy you had such a positive experience with our office. It's wonderful to know that Paul could make the process of getting your new car policy so seamless. We strive to provide the best service, and it's great to see that reflected in your experience. Your recommendation of Paul is much appreciated, and we'll ensure he knows how much you value his help. We're here to keep making insurance easy for you. Thanks for trusting Melissa Miller State Farm Agency! Enjoy your new ride and drive safe!"
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geoff erichsen

July 1, 2024

5  out of  5
rating by geoff erichsen
"Called in with 2 questions and Kelsey was very helpful and professional. I appreciate this type of service. Thank you On July 1, 2024, Agent Paul Braks help me modify 2 of my existing accounts. He too was most helpful, courteous and professional. This is why I am a State Farm customer. Respectfully, Geoff Erichsen"
We responded:
"Hi Geoff! Big thanks for your kind words about Paul. He’s truly dedicated to making sure everything runs smoothly. We’re so happy to hear he provided the helpful, courteous service you deserve. This is exactly why we love having you as a State Farm customer, we appreciate your feedback. We’re always here for you, no matter what you need. See you again soon!"
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Ciel Downing

June 17, 2024

5  out of  5
rating by Ciel Downing
"Staff are beyond professional and actually answer calls, answer questions, & provide information. I've had to file a claim before and the response was immediate and my home was repaired. When I had the Hartford, it took over a year and only 3/4 of the job was done. I never got the same person twice & nobody knew what the other was doing. Surena stayed past her quitting time to make sure I had insurance. This office is everything a person hopes for when they buy insurance."
We responded:
"Hi Ciel, thank you for your incredible review! We're so happy to hear that our team, especially Surena, provided you with prompt and professional service. It's important to us that our customers feel supported and informed, especially during claims. We'll pass along your kind words to Surena and the rest of the team. If you need any more assistance, we're always here for you!"